Sage + Pine is a safe and brave space for everyone. We have zero tolerance for hatred, discrimination, harassment or abusive behaviour of any kind, including racism, homophobia, transphobia, misogyny, xenophobia and ableism. If this occurs during an appointment, you will be asked to stop and/or leave, and no refund will be issued.

A valid credit card and a booking deposit are required to secure every appointment. Your deposit is applied to your service total, and all payment information is securely encrypted through our booking platform.

Appointment reminders are sent by email or text 48 hours before your visit. These are a courtesy, so please keep track of your appointment date and time.

We kindly ask for 48 hours’ notice to cancel or change your appointment.

Less than 48 hours’ notice: your booking deposit is forfeited.

Less than 24 hours’ notice: 50% of your scheduled service total is charged.

No-shows: 100% of your scheduled service total is charged.

Life happens, and we understand. Please reach out as soon as you can. Late changes leave gaps that are hard to fill, so this policy is applied consistently out of respect for our Artists and the guests waiting for an opening.

If you arrive late, we may need to shorten or adjust your service to fit the time remaining. Guests arriving more than 15 minutes late may be charged an additional time fee or asked to reschedule, and the cancellation policy may apply.

The Collective is an adult-focused space designed for rest and relaxation. We welcome guests ages 8 and up who are booked for their own service. Children who are not receiving a service cannot attend appointments, so please arrange childcare ahead of time. We understand that childcare can fall through unexpectedly, but please note this is not considered an exception under our cancellation policy. Standard fees will apply.

We stand behind our work and hold our Artists to a high standard. If you feel a technical error occurred, contact us within 7 days of your appointment. We’ll book a consultation with your Artist and our Lead Artist to assess your hair and decide whether an adjustment appointment is right for you.

All services are final sale. We may decline a service if the requested result isn’t achievable or could compromise the integrity of your hair.

We take great care during every service, but professional colour, lightener and other products can stain, and we can’t be responsible for damage to clothing or belongings. We recommend wearing something you’re comfortable having near professional products.

Processing
Orders are carefully packed and shipped within 1 to 2 business days (Monday to Friday). During launches, holidays and promotions, please allow a little extra time.

Shipping within Canada
We currently ship within Canada only, with Canada Post. Standard and Express options and their rates are shown at checkout, and every order includes tracking.

Free shipping
Enjoy free Standard shipping on orders of $150 or more (before taxes) within Canada. It applies automatically at checkout.

Local pickup
Choose free pickup at the salon at checkout. We'll email you when your order is ready, usually within 1 to 2 business days.

A complimentary sample
Every order arrives with a complimentary sample, hand-selected by our artists.

Signature on delivery
Orders of $100 or more require a signature on delivery, for your peace of mind.

Delivery
Once tracking shows your order as delivered, it is considered received.

Please check your address
Please double-check your shipping address before placing your order. If an order is returned to us because of an incorrect or incomplete address, we're happy to reship it for the cost of shipping.

Aerosol products
Hairsprays and other aerosols travel by ground within Canada, so they may take a little longer to arrive.

Our promise
We want you to love everything you take home. If a product isn't quite right for you, let us know and our artists will happily recommend an alternative.

Exchanges and store credit
Hair, body and skin care products may be exchanged or returned for store credit within 14 days of receiving or picking up an online order, or within 14 days of purchase for in-store purchases. Products must be sealed, unused and in resalable condition. Exchanges and credits are completed in-store at Sage + Pine Collective with proof of purchase. If you've misplaced your receipt, simply email us at info@sageandpine.ca.

Final sale
For hygiene reasons, opened or used products cannot be returned or exchanged. All jewelry, hot tools, sale items, gift cards and complimentary samples are final sale. Services are also final sale. If something about your service isn't quite right, please see our Adjustments + Re-dos policy above.

Damaged or incorrect items
If anything arrives damaged or incorrect, please email info@sageandpine.ca within 7 days of delivery or pickup. Include a short description of the issue, along with photos of the product and its packaging. Our team will review your request and let you know the next steps.

Questions
We're always happy to help. Email info@sageandpine.ca or call the salon.

Sage + Pine Collective, 280 Front Street, Belleville, Ontario